We welcome you to Academy Uniforms!

Call us toll free 1-888-297-5243

FAQ

How long will it take to receive my order?
All orders are processed Monday through Friday, during regular business hours. If the merchandise is available, your order will be filled and shipped within 3 to 5 business days.

What if I can't find my school on your website?
Attempt to Find Your School from our home page. Click a State then highlight a City in the city dropdown. From there, click Search. Move right to the Schools dropdown and highlight your school in this dropdown. Click Shop. If you cannot find your school in the dropdown, please call Customer Service at (888) 297-5243 or email helpme@academyuniforms.com with further questions.

What if the product I need is not shown on your website or order form?
Contact Customer Service (888) 297-5243 with further questions.

How do I determine what sizes to order?
Use the online Size Charts associated with each garment.

What if my child needs a special size not offered on your site?
Contact Customer Service (888) 297-5243 or see the Store Locations section of our site and contact the store nearest you for special assistance.

What are my payment options?
Visa, MasterCard, or American Express on our secured website.

How soon will my credit card be charged after placing my order?
The pre-authorization is being processed on the credit card as soon as the order is placed; however, the credit card will not be charged until the merchandise is shipped.
 
How will I know when my order ships?

Academy Uniforms will send you an email confirming the contents of your order and a link to FedEx so that you can track your order via the web.

How will my order be shipped?
Your order will be shipped FedEx ground. Academy Uniforms does not ship to PO Boxes at this time. 

How quickly will I receive my merchandise after ordering?
Within seven to ten business days after you place your order. In the rare event an item is backordered, you will be notified by email.  
 
What are Academy Uniforms’ Returns Policy?
Please click here to see our returns policy.

What are Academy Uniforms’ business hours?
Academy Uniforms corporate offices are open Monday through Friday from 10am – 5:30pm Central Standard Time. Please keep in mind that any Internet customer inquiries will be received during these hours only. Academy Uniforms retail store hours vary by location. For a location near you, please refer to the Store Locations page.