Returns, Refunds and Exchanges
Help us, help you get the correct item! In order to return or exchange Any Item please print the Refund/Exchange Form from the link below after reading our return policy. Complete all of the information on the form. Include this form in your return or exchange The COMPLETED Form must be included in the returned box for processing.Shipments which do not have a Return Form included will be not be processed.
With few exceptions, we will gladly exchange items that are not soiled, do not smell and have not been worn or washed. New items should have the tags in place or included. We want you to have the right size!
Items returned for a cash or credit card refund will be subject to a 10% restocking fee. Items returned for store credit or exchange are not charged a restocking fee. Shipping charges and sales tax will apply to all refunds or exchanges unless such exchange or refund is completed within 14 days of purchase or due to our error or a manufacturer's defect.
Items with monograms or names may not be returned or exchanged unless defective from the manufacturer. Items which have a manufacturer's defect must be returned within 30 days from the start of school or date of purchase, and will be replaced with the same size, style and color of item.
PLEASE READ CAREFULLY: Items with a school logo may be exchanged as long as they are not soiled, have not been worn or washed, have the tags in place and are Knit or Oxford Shirts. These items with school logos will be exchanged for the same item, same color, same style in a different size only. These items with school logos may only be EXCHANGED ONE time and within 30 days of purchase or 30 days from the start of school whichever applies to the date of purchase. Jackets, sweaters, sweatshirts, and accessories of any kind with a school logo or monogram MAY NOT be returned or exchanged.
Exchanges of items with a school logo is reserved for schools we serve with a valid and updated Vendor Agreement.
Refunds or store credits will not be issued for items with a school logo or other monogramming or embroidery. We regret that items which have been altered (hemmed, shortened, tapered, etc.) are not returnable.
Layaway deposits and payments are non-refundable 30 days after the closing transaction date.
We do not pay for return shipping unless the product you received was damaged or shipped in
error from the original order.
Size your child according to our measuring instructions and chances are you won't have to return anything. Sometimes it takes a couple of tries but once we get it right, we usually keep getting it right. Help us keep shipping costs down. Size your child accurately, allow for growth and call or email us for help. Please allow up to 3 WEEKS from the time your return is received for processing, maybe longer, during the months of August and the first of September!
Return-Exchange Form (PDF)